Shipping

IMPORTANT DELIVERY NOTICE - COVID-19

Delivery for 2020 collection items can take up to 6 weeks due to Coronavirus (COVID-19) and manufacturing time.

During these troubling times, we want to thank you for taking the time to order from the Download merchandise store. In the interest of keeping our staff safe, there may be a longer than advertised waiting time for your order to be processed. Rest assured, your order is important to us and we will endeavour to get your order processed as soon as possible.

Thank you for your patience and stay safe.

 

Delivery Charges

Mainland United Kingdom

Royal Mail : £5.99

DPD Trackable Service: £10.00

International

UPS: £40.00

Please note that items sent by Royal Mail are not recorded or trackable. We are also unable to guarantee delivery times when using the Royal Mail service.

 

Payment Options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We are happy to exchange or refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price. Please contact us directly for an exchange or refund. This does not affect your statutory rights.

Please note packaging comes in Download Festival or National Merchandise branding.